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New EX: Irresistible organization

Employee experience, or EX, has emerged as one of the top HR priorities. Reinventing company culture to put more decision-making in the hands of employees, creating trust and centering on workers’ wellbeing is what makes an organisation irresistible today. Focus on EX and you’ll be able to attract and retain the best talent in this new era.

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Ready or not — the Employee Experience Management revolution has begun For many years, human resources (HR) applications have been largely focused on capturing transactional data across an employment life

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What makes a good employee experience?

Here are some tips and tricks to improve employee experience:

  1. Quality of leadership and recognition have a huge impact on how people perceive their organisation and their roles within it. Feeling valued, a company culture where managers and peers consistently recognize each other gives employees a greater sense of purpose, and this will pay dividends, not just in employee happiness.
  2. Provide psychological safety: to feel the freedom to be yourself, ask any question, share opinions… Or even to admit a mistake. This makes employees feel valued and connected with the team.
  3. Give learning and development opportunities. Employees love to get better at what they do and grow in their careers. Some tips and tricks: you can hold lunch-and-learns, create education programs, give an annual learning stipend…
  4. Use workforce management solutions that help you manage talent in a comprehensive way, managing employees’ development with the future in mind.
  5. Ease everyday activities such as expense reporting with an employee expenses management software.
  6. Give autonomy to work independently without being micro-managed. This gives employees more motivation to learn new skills, as they feel a greater sense of value.
  7. Work-life balance.A great deal of the employee experience takes place when employees aren’t at work. A more flexible schedule reduces stress.

How do you evaluate employee experience?

Measuring the employee experience can help an organisation improve employee engagement, attract top talent, reduce turnover - war of talent, increase profits and more.

These three areas have a great impact on the employee experience:

  • The work environment: location, amenities, office layout, workspace, ergonomics…
  • The company culture: hierarchical, learning or collaborative.
  • The technology available: for example a PC or an HR system.

Holding employee surveys on a regular basis is a must-have. Capture feedback throughout the employee lifecycle and categorise the responses. Take into consideration that offices in various locations or countries may have a different culture based on local management.

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