People Analytics in SAP SuccessFactors
People Analytics or HR Analytics?
People Analytics (also known as HR Analytics) is not really new but represents a hot trend within the Human Resource department in recent years. It is sometimes hard to catch up with new technology and Buzzwords. We may also talk about Machine Learning, Predictive Modeling, Blockchain or Organisational Network Analysis. Finding a better way using people’s data to tell stories, answer questions and be aware of issues before they show up. In this article I want to get you settled with the terminology of People Analytics, guide through the challenge to start and prepare you for the future of People Analytics in SuccessFactors.
What is People Analytics
People Analytics is also referred to as Human Resource (HR) Analytics, Workforce Analytics, or Talent Analytics. People Analytics is about analysing an organisations’ people problems and opportunities using data as well as measuring the effectiveness of actions taken.
People Analytics is not a completely new discipline in HR, but a fairly hot topic. It is still fairly unexplored in scientific literature. Best known for the scientific definition of HR Analytics by Heuvel & Bondarouk: “HR analytics is the systematic identification and quantification of the people drivers of business outcomes” (Heuvel & Bondarouk, 2016).
Human Resource departments have long been collecting vast amounts of HR data. This data is very sensitive and often remains unused – despite the promise of every new generation of HR software so far. With the trend in recent years this data is utilised more and more. The goal of People Analytics are not more Reports or KPI’s, but finding ways to connect them, provide a story and answer questions.
Following Topics/Tags can be related to People Analytics: Big Data in HR, HR Analytics, Data Warehouse for HR, People Data, Prescriptive Analytics, HR Analytics, Predictive Analytics, Big Data in HR, Diagnostic Analytics, Prescriptive Analytics, HR Reporting, HR Analytics, Talent Reporting/Analytics, Machine Learning, Predictive Modeling, Blockchain and Organisational Network Analysis
Challenge to Start
Every start is hard, but it actually doesn’t need to be. You can start a People Analytics project from various points, but typically face similar issues at the beginning:
- Analytical capabilities & knowledge about existing scientific evidence
- Data quality
- Data protection & legal requirements
- Strategic ability to act
Finding the right people in your organisation to help and leverage your first People Analytics is not easy, but possible. And no, you don’t need to be a data scientist, but it helps to understand some basics. Find and address a very specific question which helps the organisation to improve and can be measured. Make sure data quantity and quality is right! Some questions you could tackle:
After gaining confidence and trust within the HR department and stakeholders you may challenge further questions. I highly recommend getting further ideas, use cases and more information in the OpenSAP Course “People Analytics and Evidence-Based Management”. Also, in that course, companies like Nestle, Bosch, SAP or Deutsche Bahn give you insights of their People Analytics projects and how they approached them.
Future of People Analytics in SuccessFactors
What does all that mean for SuccessFactors (SF)? In recent years, most companies did operational Reporting and not much Analytics. Analytics, in a SF context, would be Workforce Analytics (WFA) only.
Not to forget that most companies just moved into the Cloud quite recently anyway. Often, there are other challenges before and after the implementation of SuccessFactors. Operational reporting is just fine at this time. After using the system for a while (I would say a year) you might get a feeling for the system and want a more, but WFA on HANA felt too expensive and big for many customers.
SAP Analytics Cloud (SAC) will be the first proper tool for SuccessFactors, which allows you to create stories in a manner we would expect from a People Analytics project. Don’t get me wrong – with tools like YouCalc Dashboards and BIRT Templates you get powerful visualising tools in SuccessFactors, but you either can’t access them – YouCalc Dashboard Builder is just for SAP Partners or Professional Service Team – or you need to build up new skills/knowledge in your organisation. SAC will surprise HR teams by its simple user interface, usability, performance and variety of visualisation.
Also, note that in SAPPHIRE 2019 SAP announced a new product called SAP Data Warehouse Cloud. This new product is probably very similar to WFA on HANA in SuccessFactors or may even replace it – Speculation. Nevertheless, People Analytics is and will be a big topic in the SuccessFactors field for the coming years.
It is worth mentioning X-Data here as well. With the acquisition of Qualtrics and its broad capabilities in Employee Experience Data, X-data will play an important role in the future of SAP SuccessFactors. Combining O+X Data is literally everywhere to see now and we are all excited to see even more on the not too distant future. In many cases, X-data from Qualtrics will allow us to answer the “why” question for many trends we see in traditional O-data, thus enabling us to predict as well as influence. However, most companies are only at the very beginning in this respect and the analytical tools and dashboards available in Qualtrics alone will be more than they can digest in step one, particularly as some simple data from the HR system can easily be mixed in through the employee data replication.
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Post by Chris Wilpert – SAP SuccessFactors Consultant and leads the SF Reporting Centre of Expertise at Adessa .