During the first months of the COVID-19 pandemic, HR process automation and digital transformation weren’t considered very urgent among European countries polled in The Future of Work and People in Europe 2020, likely because these organisations were more concerned about their employees’ well-being and economic survival. It appears, however, that about half of all polled companies are worried about the way their digital HR is organised, with only 37% of organisations claiming to have reached a high level of digital maturity. Although digital HR seems undervalued at first sight, there’s something bubbling behind the scenes. The events of 2020 created an urgency for organisations to accelerate their digital transformation initiatives in order to respond to a rapidly changing landscape, and many employers are now looking to third parties to help them boost their digital maturity levels.
So why should a workforce management solution be on the top of your list? Rapid change continues to create unique working environments that require your organisation to adapt like never before, and a workforce management solution will help you find new ways to make work easy for your entire organisation—from managing costs and compliance to improving the employee experience.
To ensure your organisation is prepared for the future, here are 4 ways in which a workforce management solution will help your business achieve a balance between stability and flexibility.
Enhancing the Employee Experience
In the current business climate, no company can afford to ignore everchanging employee needs if they intend to attract and retain the best talent. Workforce management and an employee-centered mindset are no longer optional if you wish to thrive in the ‘never normal’. The good news is that both domains are heavily intertwined as a workplace with numerous digital and mobile options is exactly what employees want. A workforce management solution empowers your employees to improve communications and work more efficiently with convenient, easy-to-use self-service tools that allow them to manage their personal and professional lives with ease.
Remote Working Arrangements
Work-from-home arrangements have recently become the norm for many organisations and, even after crisis conditions abate, some employers may implement remote working as a permanent option for their employees. With ongoing innovation in workforce management technology, it has never been easier for employees to collaborate and connect with their colleagues virtually. A cloud-based workforce management solution provides “anywhere, anytime” access for employees who work away from their physical place of business. It also allows scheduling managers to manage more flexible work arrangements, ensure coverage and comply with everchanging regulations and guidelines.
Buying, Borrowing and Building Talent
The war for talent is still very much a structural issue in most European countries, and it won’t disappear any time soon. Employers must implement new and creative solutions to further optimise their workforce management practices in 2021, and adding flexibility to their teams will be key to working efficiently and effectively. There are times that will call for fresh talent in the form of contingent or non-contingent workers, and upskilling your current employees is another approach to meeting your workforce needs. No matter the type of expertise you need or the period you need it for, a workforce management solution can help boost your organisation’s mobility by managing and supporting diverse, simultaneous or asynchronous employee groups—from those working onsite or from home, to those who are in the field or stationed at any number of locations across a wide geographic footprint.
Adapting to Change
Constant change has become a daily reality for all businesses, and agility is critical for organisations during these challenging times. A workforce management solution helps your business navigate unexpected challenges and adapt to changing circumstances while ensuring compliance with all applicable regulations. The right solution can also grow with your organisation by supporting scale for sudden expansion due to the rapid opening of a new location, a merger, an acquisition or organic growth.
What to Look for in a Workforce Management Vendor
Employers should carefully assess which solutions could best benefit their employees, communicate transparently about future changes and offer their staff a voice to boost support.
The three main benefits you should look for in a workforce management solution are:
- Business value across your entire organisation—from reducing overtime costs and eliminating unnecessary administrative processes to simplifying compliance and improving the employee experience.
- Future readiness and ability to adapt to your organisation’s specific needs today and tomorrow without customisation.
- Innovation to support a culture of transformation and evolution.
Efficient, flexible and predictive workforce management is critical to success amid the massive shifts experienced this past year. The right workforce management solution can help, but only if it fits your organisation’s specific requirements. To learn more about why your organisation should be utilising a workforce management solution and for a deeper dive into what you should be looking for, download our eBook, Why Workforce Management and Why Now.